Northumbrian Water and Essex & Suffolk Water have unveiled the latest tool using Community Portal in their quest to reduce leakage using a new interactive online map giving customers the power to report leaks and track repairs at the touch of a button.
The water companies have pledged to reduce leakage across their networks by 15% over the next few years, through significant investment and an innovative approach. Using our intouch software, through collaboration with Northumbrian Water and Essex & Suffolk Water we have added an additional section to the Community Portals to address the challenges of leakage.
Customers can play a key role in this by reporting leaks as soon as they see them, and the new interactive leak map lets them do this quickly and easily. They can be accessed by visiting:
Northumbian Water (nwlcommunityportal.co.uk/leaks) Essex & Suffolk Water (eswcommunityportal.co.uk/leaks)
The interactive map shows reported leaks on the respective networks which customers can use to find whether a leak has already been reported and check the progress of the repair. If it hasn′t already been reported, they can report the leak online which is then passed directly to an advisor to handle.
The map also features tools to help customers describe the type of leak they have seen and they can even upload photos so it can be identified and prioritised for repairs. Once a leak has been reported it will be displayed on the map and updates will be provided until a repair has been completed.
Read more about our collaboration with the Northumbrian Water Group on their leakage portal: