Community Portal is an essential communication tool in delivering excellent customer service, alongside non digital platforms, when working in local communities. The innovative platform allows open, two way communication between customers and our teams.
Our ability to provide written and visual video updates is well received by external users. Readers engage and build relationships with our employees, especially through being able to display their own personalities. Not only can we engage with communities to provide updates of our progress, it has proved fundamental when dealing with emergencies on site. We have received nothing but positive feedback from customers.